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Technical Support for Aviation MRO Software

The OASES team provides comprehensive MRO technical support services on a follow the sun basis; ITIL-compliant services leveraging industry-standard tools such as JIRA.
Across Europe, North America, and Asia-Pacific, we provide a 24/7/365 you can rely on whenever you need technical assistance.

PROACTIVE MONITORING: MINIMISING DOWNTIME

OASES also employs a modern infrastructure, fully deployed in AWS Cloud. This infrastructure makes the system flexible and secure, and means newer security standards can be deployed quickly, when they become available.
REAL-TIME OASES RELIABILITY STATUS

SUPPORT PROCESSES GROUNDED IN A GLOBALLY RECOGNISED FRAMEWORK

To ensure the best service for our customers, we’ve implemented ITIL processes throughout our support structure. The ITIL (Information Technology Infrastructure Library) framework offers best practices and guidelines for delivering high-quality IT services that align with business needs. Following these steps ensures that, in the unlikely event that we experience a problem, it is fixed quickly in the short term and the right steps are followed to ensure it doesn’t happen again.
IDENTIFY
RESPOND
RESOLVE
LEARN

A RANGE OF DIFFERENT SUPPORT OPTIONS

CUSTOMER SUCCESS MANAGERS

With our dedicated Customer Success Manager (CSM) option you gain a direct line to expert advice, personalised support, and proactive account management; tailored recommendations based on

A RANGE OF SUPPORT PACKAGES

Our flexible support packages are tailored to your specific requirements, scaled to your operations, and following defined Service Level Agreements. From basic technical assistance to fully-managed services, our varying support tiers based on response times, priority handling, and dedicated account management.

SELF-SOLVE SOLUTIONS, AVAILABLE 24/7

OASES Academy is available to every OASES user and offers pro-active learning, with courses, webinars and FAQs. It’s also a valuable resource for finding fixes and getting support. Users can ask questions of our growing community of aviation experts, as well as the OASES team. Our chatbot, Olivia, can also answer queries and offer resources in different languages, 24 hours a day, 365 days a year.

Every OASES customer gets access to OASES Academy, a learning community where users, industry experts, and the OASES team can network and share ideas. Members gain access to exclusive webinars, FAQs, and comprehensive courses on our software – simplifying training for new employees and offering current staff the opportunity to learn new skills.
EXPLORE OASES ACADEMY

COMPREHENSIVE, MRO AIRWORTHINESS SOFTWARE

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